What kind of question(s) do you have?
Are your shoes authentic?
All of our items are 100% authentic and come with their original box. yesnike.com
does not sell fakes, variants.
Can you reserve a shoe for me
until I can pay for it?
all of our merchandise is sold on a first come, first served basis. We cannot
reserve shoes without payment.
Do you have any stores or
yesnike.com is strictly an Internet retailer and we do not have any retail
outlets or locations.
Can I get a catalog?
does not publish a mail-order catalog because the inventory changes too
frequently. yesnike.com is updated daily with size and style information and
new products and sizes are posted as soon as they are available. We encourage
you to check the website for the products you need.
Questions Related to
How can I get my order shipped
to a different address than my billing address?
strongly recommend and prefer that first time customers send their order to the
billing address on file with the card account. We may require you to do so in
order to comply with our fraud prevention standards. Orders can sometimes be
shipped to a different address, however, we still require the correct, matching
address for your credit card in addition to the shipping information. If you
need to make arrangements for shipping to a different address, please contact us!Your policy states that first
time orders must be shipped to the billing address.
What do I do if my billing address is a PO Box?
preferred delivery carrier cannot deliver to a PO box. If your billing address
is a PO Box, please provide your street address as the shipping address and the
PO Box as your billing address. We must still have the correct billing address
in order to process the credit card. If you would like your order shipped to
your PO box,please contact with us for the shipping options.
Your website won't let me choose
the size I need. It's not on the drop-down list.
is designed to show only available sizes on the product page. If a size is not
listed, then it is sold out and we do not expect or, do not know if we can
restock it. We apologize for the inconvenience and hope that you will continue
to check for the size you need.
Questions Related to an Existing Order
What is going on with my order? How can I find out?
You can using the
tracking number to check in the official site or contact us to track for you.
I saw my order status is
"On Hold," what does that mean and what should I do?
your order status remains listed as "On Hold" for more than 1
business day or you receive an email or telephone call requesting further
information, please call Customer Service immediately. "On Hold"
status for more than one business day generally indicates there is a problem
with your order or your credit card.
Questions Related to Shipping
Can you ship to an international
can ship to all the international locations worldwide
How long does it take to get to
orders are shipped from our warehouse and the average delivery time is
approximately one week. Delivery time varies depending on your location and
shipping method, but most packages arrive in approximately 7-10 days. For more
information on shipping, please contact us.
Please note: Estimated shipping times begin after the order leaves our warehouse. These estimated times are not guaranteed and do not include our standard processing time or any delays that may result from a problem with the order, weather, security, or carrier delays.
Questions Related to Payment
We only accept credit
card payment for the order amount less than $300.00.
When placing an order, your billing
address must correspond to the address of your credit card otherwise we will
not be able to process your order.
When credit payment failed. Please
make sure you have enough money in your card. And, sometimes, for the safety,
your bank will block some transaction. So, please call your bank to figure out,
if they blocked the fund, pls tell them you will pay for this order from our
site. they will release the fund. If you know the reason or have any problem,
pls reply me.
If you don’t have credit card, or
your order is more than 300$, please contact with us before place order
I couldn't find my country in countries list when I fill in the
billing address to complete my orders. What do I do?
Only a few countries can pay the order by credit card, if your country is not in the list please contact us.
Questions Related to Products & Inventory
The sneaker I want says "out of stock," can you tell me
when you'll be getting more?
No. We are unable to predict if we can or will be able to obtain more of any item. Major sneaker brands have limited manufacturing runs, and often additional inventory is not available.
I don't see the size I need or the shoe I want. Do you have
it or can you get it?
No, we're sorry. As previously stated, due to limited manufacturing runs, once an item is sold out, it is extremely difficult to obtain more inventory. All available sizes are posted to the product page and updated on a daily basis.
When will you be getting the sneaker that is going to be
While orders are placed in advance of release dates,yesnike .com does not have any control over what our suppliers will order and then make available to us. For this reason, we cannot provide any advance inventory information. yesnike.com is updated daily with the latest information about available sizes and styles, and new items are posted as soon as they are received.
I ordered a pair of shoes, but they started to fall apart
after I wore them a few times. What do I do?
Within 30 days on your order date, you may contact Customer Service . Outside of the 30 days, damage is considered normal wear and tear.
Questions Related to Returns & Exchanges
What's your return policy?
yesnike.com accepts returns for up to 30 days from the delivery date. Please read our full return policy and contact Customer Service to returning the merchandise.
I want to return shoes. How do I do that?
Please contact Customer Service to returning the merchandise. Please pack sneakers, shoebox, and all accessories in original shipping box with your completed return form.
Please note that we WILL NOT accept returns where the shoebox has been taped and used as a shipping box. DO NOT USE THE SHOEBOX AS THE SHIPPING BOX. ALWAYS BOX THE RETURN IN THE ORIGINAL SHIPPING BOX.
How do I make an exchange?
Exchanges are treated as new orders with yesnike.com. You may place a new order for the desired item at the same time you receive a return authorization or you may wait until your return is received and a refund is issued before placing a new order. Please ask a Customer Representative about your options.
When should I expect to receive refund?
Returns are processed within 3 business days of receiving the return. Once yesnike.com receives your return, we will process it and apply any applicable refund. Please allow 20 days for the money to post to your account.